JOB DESCRIPTION:
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities:
Below highlights key responsibilities, but is not all inclusive:
Knowledge, Skills, Experience, Characteristics:
• Passion for providing world class service to your end user community
• Proven analytical and technical skills
• Exceptional oral and written communication skills and the capability to work with customers at all levels
• Proven ability to identify process improvement opportunities, develop recommendations and document processes
• Proven ability to work as a team player in a cross-functional team environment
• Exceptional work ethic
• Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
• Must be able to follow defined processes and develop processes where lacking
• Must be able to multi-task, as the support environment requires attention across multiple areas.
• Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends)
• Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements:
• Prior experience supporting an Engineering organization
• Prior experience supporting a high tech manufacturing organization
• Experience working with VMWare
• Extensive experience working with Windows 7
• Extensive experience working with O365
• Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.)
• Understanding of networking technologies
• Experience with Help Desk software (KACE preferably)
• Experience working with client imaging and software deployment products
• Experience working in an IT environment that leverages both external and internal resources
• Experience working with Active Directory
• Experience using SQL Server a plus
• Experience working with Dell client and server hardware
Other Requirements:
• A minimum of 7 years hands on experience
• Bachelor’s degree or equivalent in Business, IT or related field preferred
• Prior hands on SOX experience interfacing with external auditors would be a bonus
• Travel up to 40% primarily within the UK
After hours support as required
Physical Requirements:
• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Ability to use vison to read computer screen and read printed materials.
SALARY:
£50K - £65K depending on experience plus bonus and car allowance
The Senior IT Systems Support Engineer will primarily support both hardware and software related needs for an end user community of approximately 200 users in a manufacturing environment. This role will be the main escalation point onsite for all end user computing needs at 3 sites in the UK. This hands-on role requires supporting the Infrastructure as well as direct interaction with a diverse user base including shop floor employees, engineers, office workers, etc.
Specific Responsibilities:
Below highlights key responsibilities, but is not all inclusive:
- Primary escalation point for all client hardware and software related needs
- Support client related operational tasks
- New client hardware imaging and deployments
- Application deployments and upgrades
- Windows XP/7/10 operating system support
- Business productivity and manufacturing application support
- Microsoft Office 2007/2010/2013/2016 etc
- ProE
- Site level Active Directory object management
- User, group and computer object management
- Support of Office 365 / Exchange Online related tasks
- Support of remote users
- Basic Windows server support
- Javalin ERP (currently running)
- Oracle EBS r12 ERP (future)
Knowledge, Skills, Experience, Characteristics:
• Passion for providing world class service to your end user community
• Proven analytical and technical skills
• Exceptional oral and written communication skills and the capability to work with customers at all levels
• Proven ability to identify process improvement opportunities, develop recommendations and document processes
• Proven ability to work as a team player in a cross-functional team environment
• Exceptional work ethic
• Be customer centric and have the interpersonal skills necessary to manage business and technology relationships with internal and external clients
• Must be able to follow defined processes and develop processes where lacking
• Must be able to multi-task, as the support environment requires attention across multiple areas.
• Flexibility to work outside normal business hours as required by position and assignments (The company employs IT resources across the globe, and many projects are done after hours and/or on weekends)
• Must be detail-oriented and self-motivated and be able to work independently. Good analytical, organizational, problem solving and follow-up skills with the ability to meet time sensitive deadlines.
Technical requirements:
• Prior experience supporting an Engineering organization
• Prior experience supporting a high tech manufacturing organization
• Experience working with VMWare
• Extensive experience working with Windows 7
• Extensive experience working with O365
• Prior experience working with Oracle ERP (getting users setup, basic troubleshooting, etc.)
• Understanding of networking technologies
• Experience with Help Desk software (KACE preferably)
• Experience working with client imaging and software deployment products
• Experience working in an IT environment that leverages both external and internal resources
• Experience working with Active Directory
• Experience using SQL Server a plus
• Experience working with Dell client and server hardware
Other Requirements:
• A minimum of 7 years hands on experience
• Bachelor’s degree or equivalent in Business, IT or related field preferred
• Prior hands on SOX experience interfacing with external auditors would be a bonus
• Travel up to 40% primarily within the UK
After hours support as required
Physical Requirements:
• Mobility to work in a standard office setting and to use standard office equipment, including a computer.
• Ability to use vison to read computer screen and read printed materials.
SALARY:
£50K - £65K depending on experience plus bonus and car allowance
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